We very much appreciate your business! We’d like to make ordering a predictable and pleasant experience for all our customers. There are no exceptions to these terms and conditions, so please read them carefully and be sure you are willing to abide by them before ordering. If you are unwilling to abide by them without complaint, please do not place an order.
Last update: January 3, 2017
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Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Hatching House reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Hatching House believes that customer conduct violates applicable law or is harmful to the interests of The Hatching House.
Please remember, we are not a large scale hatchery, but independent breeders with small flocks. Every effort is made to coordinate your order, based on the chicks selected, for the time frame you have chosen. Sometimes it may be necessary to move a hatch back due to weather, fertility or just because the hens are being brats! If we expect any issues, we will email you. You can always wait for your chosen breed or accept a substitution if you have your heart set on a certain date.
You may cancel your order and get a refund if the order is canceled withing 5 business days from the date it is placed. There is an administration fee of $10 for any canceled order. This means $10 will be deducted from any refund you will receive. There are NO refunds for any orders canceled after 5 days!
Auctions or "Buy It Now" specials are NON-REFUNDABLE. Please be sure you want the chickens before you bid. This is important because your bid removes the ability of others to buy these chicks. This is nonnegotiable!
SPECIAL ORDERS are NON-REFUNDABLE. Please be sure you want the chickens before you ask for something special. This is important because your order removes the ability of others to buy these chicks or takes up incubator space. This is nonnegotiable!
The minimum order to ship chicks is EIGHT (8) chicks. You can order any combination of chicks that you like, but be mindful that large breeds can knock around bantams in shipment because of the size disparity. We believe eight chicks is the minimum number necessary to provide warmth and cushioning for safe shipment but the more you order the better!
Orders are usually shipped on Monday or Tuesday each week and are delivered by the United States Postal Service. Up to 16 day-old chicks can be placed in a box. We charge a flat rate of $50 for sending a box of chicks via USPS Priority Mail Express. We will email you the tracking number when the birds ship. The delivery commitments vary depending on your zip code; please check with the USPS if you are concerned about the possibility of two-day, or longer, delivery. We only ship to post offices. WE WILL NOT SHIP DIRECT TO YOUR HOME. There are no exceptions to this!
The minimum order to pick up chicks is THREE (3) chicks. You can order any combination of chicks that you like.
We offer a 24-hour Live Chick Guarantee on shipped chicks. If you do have a loss, and send a photo for refund. Multiple losses require ALL deceased chicks to be in one photo. We do not send replacement birds. Your chicks are shipped with the utmost care. They are put into the box healthy and strong. Shipping is added stress. You need to understand this when ordering.
We offer a 24-hour Live Chick Guarantee on picked up chicks. When you pick up, you have the opportunity to view your chicks and assess their health. Once you leave the farm, you are accepting them as healthy. If you do have a loss, and send a photo for refund. Multiple losses require ALL deceased chicks to be in one photo. We do offer replacements, when available
Vaccinations and Disease. Unless you specifically request otherwise your birds will be vaccinated for Marek’s disease. Please note that the Marek’s vaccine is not 100% effective, and even vaccinated birds may later contract Marek’s if the disease is present on your property. Marek’s is very common and often present in backyard flocks yet remains undetected because the flock is resistant to the disease. Many recently imported breeds are especially susceptible to Marek’s strains found in America.
All birds received from The Hatching House should be quarantined and observed for at least 30 days before exposing them to your chicken flock. This is an industry standard practice.
You should expect birds that reflect the fundamental attributes of the breed you have chose. You should not expect a cosmetically perfect bird. In fact, you should expect to find some defects in virtually every bird you raise. Just as every child is not destined to become a supermodel, every bird is not destined to win ribbons at shows. Only a tiny fraction of chickens conform to their breed standard in all respects. We do not represent that every bird we sell is show quality or is flawless. You should receive birds that can be the foundation for a breeding program that with enough time and skill can produce high quality birds. You should also realize that the rarer the breed, the more likely you are to encounter problems related to inbreeding. For some breeds and varieties that we sell, the global breeding population is very limited. We cull for obvious defects like crooked toes, crooked beaks and obvious ill thrift, but low fertility, low egg production, low disease resistance, and other challenges are not uncommon with extremely rare breeds. If you encounter these challenges when the birds become adults, you will need to address them with your own breeding plan. We do not offer refunds beyond the 24/48-Hour Live Chick Guarantee.
The Hatching House SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL THE HATCHING HOUSE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
Lastly, hatching eggs are sometimes available after our chick orders are filled. We do not guarantee hatching rates on our eggs since shipping can be very hard on eggs. But you will receive the same quality eggs that we use in our own incubators!
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